A legal disclaimer
At BestForMe Worldwide, we aim to provide a transparent and reliable purchasing experience. Our website operates as a product catalogue, and all orders, payments, shipping arrangements, and related enquiries are handled directly with us.
Please read this Refund Policy carefully before confirming your purchase.
1. Order Confirmation
Our website displays products for informational purposes and does not process payments directly.
Before confirming an order, customers should verify the product details, price, availability, payment arrangements, shipping costs, and estimated delivery timeframe with BestForMe.
An enquiry submitted through our website does not constitute a confirmed order. An order is confirmed once the relevant purchase details and terms have been agreed upon directly between the customer and BestForMe.
2. Order Cancellations
If you wish to cancel an order, please contact BestForMe as soon as possible.
Cancellation requests made before an order has been dispatched will be reviewed individually, taking into account the circumstances of the order, any costs already incurred, the terms agreed upon at the time of purchase, and applicable law.
Once an order has been dispatched, cancellation may no longer be possible. In such cases, any return or refund request will be assessed in accordance with this policy and applicable consumer protection laws.
We will communicate the outcome of your cancellation request directly.
3. Returns and Refund Eligibility
If you receive a product that is defective, damaged, incorrect, or materially different from its description, please contact BestForMe promptly so that we can assess the issue and determine an appropriate resolution.
Depending on the circumstances, the available resolution may include a repair, replacement, return, or refund, subject to applicable law and any relevant manufacturer's warranty.
For other return requests, including a change of mind or an order placed in error, eligibility will depend on the circumstances, the condition of the product, the terms agreed upon at the time of purchase, and applicable consumer protection laws.
Customers must contact BestForMe and receive return instructions before sending any product back.
Nothing in this policy excludes, restricts, or limits any mandatory consumer rights that apply under applicable law.
4. Beauty Devices and Skincare Products
Due to the nature of beauty devices and skincare products, certain conditions may apply to returns.
For hygiene and safety reasons, opened, used, or unsealed products may be subject to additional return restrictions where permitted by applicable law.
Customers are encouraged to review product descriptions, technical specifications, compatibility requirements, and manufacturer's instructions before confirming a purchase.
These conditions do not exclude any rights customers may have in relation to defective, damaged, incorrect, or misdescribed products under applicable law.
5. Damaged, Defective, or Incorrect Products
Customers are encouraged to inspect their orders upon delivery.
If a product arrives damaged, appears defective, or does not match the product agreed upon, please contact BestForMe as soon as reasonably possible.
To help us assess the issue, please provide:
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Your order details or proof of purchase.
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A description of the problem.
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Photographs or videos showing the damage or discrepancy, where applicable.
We will review the information and advise you on the next steps.
Where appropriate, we may coordinate with the manufacturer or shipping carrier to help resolve the issue.
Customers should retain the original packaging and any included accessories until the matter has been reviewed, where reasonably possible.
6. Refund Process
If a refund is approved, the refund amount, method, and processing arrangements will be communicated directly to the customer.
Where possible, refunds will be issued using the original payment method. If this is not available, an alternative method may be agreed upon with the customer.
The time required for a refund to appear in the customer's account may depend on the payment provider, bank, or financial institution involved.
Any applicable refund will be processed in accordance with the agreed terms and applicable law.
7. Shipping Costs and Return Shipping
Shipping costs and delivery arrangements are agreed upon individually with each customer before an order is confirmed.
Responsibility for return shipping costs will depend on the reason for the return, the circumstances of the order, the terms agreed upon, and applicable law.
Where a product is confirmed to be defective, damaged, incorrect, or materially misdescribed, appropriate return shipping arrangements will be determined in accordance with applicable legal requirements.
Original shipping costs, customs duties, import taxes, and other delivery-related charges may be subject to separate refund rules and may not always be recoverable through BestForMe.
Customers should contact BestForMe before returning any product to receive the appropriate instructions.
8. Manufacturer's Warranty — ARTISTIC&CO ZEUS Devices
ARTISTIC&CO ZEUS devices purchased through BestForMe are covered by the manufacturer's warranty, subject to the manufacturer's applicable warranty terms and conditions.
BestForMe is an official distributor of ARTISTIC&CO in Qatar and assists customers with product enquiries and warranty-related matters.
Warranty coverage, duration, exclusions, and claim procedures are determined by the manufacturer. Customers may contact BestForMe for guidance on initiating a warranty claim and obtaining information about the applicable warranty conditions for their specific device.
The manufacturer's warranty may cover qualifying manufacturing defects, subject to its terms and conditions. Damage resulting from misuse, accidents, unauthorised repairs, improper storage, or failure to follow the manufacturer's instructions may be excluded from coverage where permitted by the applicable warranty terms and law.
Customers should retain their proof of purchase and any warranty documentation provided with their device.
A manufacturer's warranty is separate from this Refund Policy. A warranty claim does not automatically entitle a customer to a refund, as the appropriate resolution depends on the nature of the issue, the manufacturer's warranty terms, and applicable law.
Nothing in this section limits any mandatory rights available to customers under applicable law.
9. International Orders and Warranty Coverage
BestForMe may arrange international shipping depending on the destination country, product availability, shipping options, and applicable restrictions.
For ARTISTIC&CO devices delivered outside Qatar, warranty availability and service arrangements may depend on the manufacturer's applicable warranty terms and the destination country.
Customers purchasing ARTISTIC&CO devices for delivery outside Qatar are encouraged to confirm the availability of warranty support in their destination country before placing an order.
International returns and refunds may be affected by shipping costs, customs procedures, import duties, and destination-country regulations.
Any return, replacement, or refund request relating to an international order will be assessed in accordance with the applicable order terms, the manufacturer's warranty where relevant, and applicable law.
10. Manufacturer's Warranty and Other Products
Products other than ARTISTIC&CO devices may be subject to separate manufacturer's warranties or support arrangements.
Where a manufacturer's warranty applies, its duration, coverage, exclusions, and claim procedures will be determined by the relevant manufacturer.
Customers may contact BestForMe for information about any warranty stated to be available for a specific product.
A manufacturer's warranty does not replace any mandatory consumer rights that apply under applicable law.
11. Refund Policy for International Customers
Customers placing international orders should confirm the applicable shipping, return, and refund arrangements before completing a purchase.
Customs duties, import taxes, customs clearance fees, and other charges imposed by the destination country may be payable separately by the customer, unless otherwise agreed in writing.
Refunds of charges paid directly to customs authorities or other third parties are subject to the relevant authority's or provider's rules.
Customers are responsible for complying with applicable import requirements, subject to any obligations imposed on BestForMe by applicable law or the agreed terms of sale.
12. Changes to This Refund Policy
BestForMe reserves the right to update this Refund Policy from time to time to reflect changes in business practices, product offerings, or applicable legal requirements.
The latest version will be published on this page with the date of the most recent update.
Any changes will apply subject to applicable law and will not override rights or obligations that have already arisen under a confirmed order where such rights or obligations must be preserved by law.
13. Contact Us
For questions regarding order cancellations, returns, refunds, or warranty coverage for ARTISTIC&CO devices and other products, please contact BestForMe directly using the contact details provided on our website.
Please include your order details, product model, and proof of purchase where applicable so that we can assist you efficiently.
BestForMe Worldwide
Official ARTISTIC&CO Distributor in Qatar